Banamex Ejecutivo de Proyectos e Implementacion The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.Responsibilities:Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product linesEnsure accuracy of research and compliance advice provided to members of sales force teamDevelop information regarding required changes in reports and proceduresAssist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concernsSupport sales force and management by implementing recommendations concerning changes, improvements and enhancementsApply knowledge of how the team interacts with others in order to accomplish Customer Service goalsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Previous relevant experience preferredSeries 6 and 26 License.Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and cultureProven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales forceEffective verbal and written communicationInfluencing and relationship management skillsProven ability to creatively solve problemsEducation:Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.FuncionesAsegurar la correcta implementación, monitoreo y mejora continua de los procesos operativos, administrativos y de servicio en la red de sucursales, garantizando el cumplimiento de lineamientos, controles internos, manejo de efectivo y operación de dispositivos de autoservicio, mediante visitas de supervisión, análisis de oportunidades y acompañamiento a las unidades de negocio.Responsable de ejecutar actividades de análisis, propuestas de los procesos de servicio y proyectos relacionados al negocio.Responsabilidades principalesCoordinar e implementar iniciativas de mejo
